I’ve been helping folks make good home ownership decisions since 1994. I am regularly asked the question from soon to be clients “what is it that makes you different; why are you the right person for me/us to work with? There are several ways this question is posed to me and several ways it can be answered. However, after reviewing all of the different ways of asking the question, the real concern for someone who hasn’t experienced my assistance boils down to the four cornerstones of my business.
- Knowledge
- Service/Communication
- Rate and Price
- Trustworthiness
There really isn’t anything else. So, rather than me tell you how I perform in those areas I’m going to let my past clients do it for me:
Knowledge
We have always considered our clients to be in very capable hands when working with Mark.
-Ken and Diane Johnson
Mark was extremely friendly, personable, and knowledgeable.
-Will and Linda Schneider
Mark was always courteous and very informative.
-William and Terese Swartz
My last experience with a mortgage broker was bad-I felt like I knew more about mortgages than the broker. My experience with Irongate was a HUGE improvement!
-Chris and Marsanne Howard
We had many questions throughout our loan process, but just a phone call to Mark and our questions were answered. Thanks for guiding us through the process.
-Jeff and Mary Fletcher
Mark made our refinance quick and easy. He offered suggestions of several products based on our needs. He provided complete information and honest answers.
-Robyn Sandekian
Extremely smooth process. Good working knowledge of underwriting requirements so we could provide needed documentation one time-the FIRST time.
-Brian and Ellen Burns
Excellent customer service and knowledge. We feel very confident with Irongate and will continue to use Irongate for all our financial needs.
-Joe and Carla Chandler
Mark Tapp and his staff were the best I have seen and this is my fifth house and I have refinanced twice. Great job!
-Charles and Michelle McDaniel
Thank you for your service and expertise on the loan for our new home. I was very impressed with your attention to detail, follow-up, and how smoothly the process went.
-Tim Kotowski
Competitive Rates and Fees
I am very satisfied with the rate. Mark took the time to explain the survey and closing costs too.
-Neal and Kathryn Rusher
Extremely good mortgage company to do business with. Very professional, good rates, efficient loan process and very smooth document prep for closing!
-Doug and Julie Borow
Mark found the best rate.
-Clint and Terri Allen
Thanks for getting us a lower rate than you had committed to—that says a lot about the way you do business.
-Tim Kotowski
We got a great interest rate! We’re very happy with it and the service Mark provided.
-David and Erin Fleck
When comparing overall price, etc. of Irongate Mortgage and two other companies, Irongate came out on top.
-Aimee Artigues
Irongate offered me a lower interest rate, producing lower future monthly payments, without any money out of pocket.
-Gloria Scarbrough
Mark worked hard to get the best deal possible with the lowest cost to me.
-Dana Bath
Service/Communication
Excellent Service! Prompt Approval.
-Greg and Rae Hencmann
I am in a very good place right now. Thank you for your help in getting here. It was refreshing to have done business with Irongate. I hope to continue doing business with this caliber of people.
-Aimee Artigues
Your service is great!
-Mike Davey
I just need to thank you for all that you have done. There is a reason why Irongate is doing well! I know I will do business with you again!
-Brian Douglas Stanwood
Thank you again for doing such a meticulous, prompt, and thorough job on my mortgage. I could not have been happier with your services.
-Will Gary
Thanks so much for helping us find “home” and thanks for the happiness you have created through your hard work and devotion. We hope to work with you in the future.
-Jeffrey Stevens and Amy Apple
Our past experiences were not nearly as pleasant as this. It is always stressful getting details done but Mark was very good at getting the information and not losing it. I wouldn’t go anywhere else!
-Ella Mae Bomely
Mark Tapp is by far the most understanding person. We had special needs for our purchase and he worked diligently in meeting these needs.
-Don and Dorothy Giseke
The speed in processing our paperwork was impressive!
-Philip and Donna Kay Barbee
Mark was one of the most pleasant and helpful people I have ever had the pleasure to deal with.
-Ed and Leanna Di Natale
I was kept up-to-date throughout the process. The comparisons that Mark provided helped us make a decision we were comfortable with.
-Chris and Marsanne Howard
The process was handled with little time or hassle on our part. Thanks, Mark!
-Glen and Sandy Adkins
Thanks for your personal touch in meeting our needs. As always, we enjoy doing business with Mark.
-Roger and Bernadette Seick
Your personal touch and understanding of our needs will ensure our continued business. As always, you made the process simple, understandable and seamless.
-Brian and Ellen Burns
Our closing went smoothly. Mark was a pleasure to work with and we would definitely use him again.
-Garth and Pam Berkeland
Much better than the other two mortgage companies we have dealt with.
-Jim and Sue McDonald
I call Mark with questions even after the transaction is completed!
-Aimee Artigues
Mark under-promises and over-delivers! The job was done on time and on budget.
-Tim Kotowski
I appreciated Mark’s quick response to the double-billing of the credit report fee.
-Katrina Ford
Excellent communication!
-Greg and Rae Hencmann
Thanks for enduring my questioning and indecisiveness.
-Aimee Artigues
Mark explains the information very well – he is so thorough.
-Chrystal Cobb
Mark gave us regular updates and always took the time to explain things. He returned call promptly.
-Will and Linda Schneider
Mark kept us very well informed. We didn’t never felt uncomfortable calling him if we had questions.
-William and Terese Swartz
Mark was very proactive and called us frequently just to check in or provide important updates.
-David and Barbara Frommell
Mark answered all my questions in a way that was easy for me to understand. He was always very prompt in returning my messages. I was well-informed throughout the entire loan process.
-Deborah Beal
Mark’s communication throughout the loan process was excellent.
-David and Erin Fleck
Mark contacted me when he thought it was beneficial for me to refinance my mortgage. With my busy schedule, I don’t find time to keep track of these things and he did it for me!
-Gloria Scarbrough
Trustworthiness
We felt that Mark handled our mortgage as if we were friends, not clients (or numbers!)
-Don and Dorothy Giseke
Mark showed the utmost respect and integrity throughout the process.
-Robyn Sandekian
The whole process is a very stressful one. Mark made everything as easy for me as possible. Of all the people I had to deal with during the whole process, I feel Mark was the most honest with me.
-Deborah Beal
There were no surprises during the loan process. Mark and the process was very straightforward, and everything was less stressful because of it. He was very clear about what we would pay and when.
-David and Erin Fleck
I enjoy working with someone I know and trust.
-Aimee Artigues
Mark explained all the available options and then made a suggestion as to which was the best for my specific situation. Even though the suggestion might not have been in HIS best interest, he seemed more concerned with MY best interest. I felt I could trust your opinion and decisions, without having to take my own time to research.
-Gloria Scarbrough
